Service
Overview
FalonServices
We collaborate with our customers
to deliver highly efficient and cost-effective implementations.
Our pay practice expertise and proven methodologies result from
over 15 years of experience working with the complex labor management
requirements of Global 2000 Enterprises. Our extensive implementation
services include Project Management, Process and Systems Consulting,
PayRules Analysis, Systems Integration, Installation, and Custom
Development. Falon’s client support and training groups ensure
that system users benefit from the highest return on their software
investment. Falon Consulting Company provides professional assistance
on many levels. Services provided by Falon Company staff members
include:
System implementation and
training
Project management
Telephone assistance to users
New employee training
On-site consulting
Systems integration projects
FalonImplementation
Our extensive implementation services include
Project Management
Process and Systems
Consulting
Payrules Analysis
Systems Integration
Installation
Custom Development
Falon’s client support and training groups ensure
that system users benefit from the highest return on their software
investment.
Installation of hardware
(Server, network, and client)
Installation of data collection
hardware
Payrule analysis, flowcharting,
design and development
Installation of Time and
Attendance Software applications, including standard and custom
modules
On-site services (Assistance
during acceptance test)
Project management
Implementation consulting
Business analysis
FalonTraining
Educational Services' mandate is to provide
training that is comprehensive, integrated, and relevant for your
staff. Get the most out of your application investment with customized
training. Contact your sales rep to book your class today! Courses
now available include:
Supervisor Training
System Administrator Training
Basic Configuration Training
Training at Customer Site
Supervisor & System Administrator Training (4 Days) Basic Configuration
Training (4-5 Days) Maximum class size for Training is 12 students.
Classes at customer site are fixed-price, plus all out-of-pocket
expenses. Customer must supply all computer systems, configured
and ready to go.
Purchasing Courseware
Falon Company prides itself on providing reference materials that
adhere to our strict quality standards, following the adult learning
theory model. Our training guides may be purchased for a reasonable
fee. Discounts are available for volume purchases. In addition,
our Supervisor and System Administrator classes are available for
licensing.
Supervisor Training
A 2-day course for supervisors and users. This course covers all
of the basic Time and Attendance functions, beginning with an overview
of the system architecture. Students will learn to:
Record time with bar code
readers
Record elapsed time daily
and weekly
Correct employee time entries
Manage schedule exceptions
Record absences
Record time for entire groups
Summarize and approve time
Work with schedules
Create temporary badges
Use reporting functions
Each student will tour your Time and Attendance
Application on a training PC, with hands-on exercises in problem
solving. A comprehensive courseware manual accompanies the class.
System Administrator
Training
A 2-day course for system administrators, where students will learn
how to set up and configure your Time and Attendance Application
to meet their own unique requirements using various maintenance
utilities. Here the System Administrator will learn how to set up:
Division dates
Indirect accounts
Operation order numbers
for labor reporting
Departments Work centers
Master schedules
Employee pay rates and benefits
Basic Configuration Training
A four and a half-day course on configuring your Automated Time and
Attendance System. The course includes:
Application Overview and
Architecture
Time processing and slicing
The 20 standard rules
Formulating a fit analysis
and flow charts
Application components Application
utilities
Payroll calculation Debug
capabilities
Students will learn to modify and enhance
Standard Rules and create new rules during 3 days of lab sessions.
Prerequisites for attending this class are Supervisor and System
Administrator courses, and preferably some payroll and programming
experience.
FalonSupport
We feel it is important that customers work
with support representatives who not only understand their system
applications, but understand the environment in which they operate.
Our Pledge to Our Customers
To meet and exceed customer expectations in providing support services
which enable our customers to realize the maximum value of their
software investment.
Support Vision Statement
To strive for excellence
To respond quickly in a
professional manner
To meet challenges using
all expert resources available
To communicate and listen
effectively, showing compassion and a sense of urgency
To stay in constant communication
until the issue is resolved
To provide backup support
by assigning an alternate support analyst who is familiar with
past and current customer history.
To promote continuous process
improvement
To value our customers like
family
Falon’s client support and training groups
ensure that system users benefit from the highest return on their
software investment.
Software Support Policies
Hours of Service: 8:30 a.m. to 5:30 p.m. Eastern Time, Monday through
Friday, excluding holidays. Requesting Support Questions and problems
may be called in directly to the Help Desk, may be FAXed in, or
may be sent via e-mail. Response Time: Falon will respond to new
calls within two hours.
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